We do everything we can to keep our customers happy. The whole reason we exist is to provide you with quality service. Therefore, if something goes wrong, we will find a way to turn that frown upside-down.
We try to run a seamless operation and get your tea into your hands as soon as possible. However, from time to time (about 4% of all orders), transit time can take a little longer than expected. Although shipping is beyond our control, this is when you might feel frustrated - and we totally get this.
What can begin as a concerned email always ends in a smile :). We listen to your concerns. We provide solutions. We do not ignore messages and hope the problem goes away. We hope that you never have to email us with an issue, but if you do, know that we will take it seriously!
Below are just a few examples of a happy ending.